How to reach us
For a new quote, the fastest way is our online quote form or a phone call. For help with an existing policy, a change, or a claim, call us and we will guide you step by step.
Reporting a claim
If you have had an accident, loss or damage, make sure everyone is safe first and contact emergency services if needed. Then call us at (347) 618-1234. We will help you report the claim to your insurance company and explain what happens next. Your carrier’s 24-hour claims number is also printed on your ID card or policy documents — use it outside our office hours.
Making a complaint
We want to hear when something has gone wrong so we can put it right. You can complain by phone, by email or in writing. It helps to include:
- your name and the best way to reach you;
- your policy or quote details, if you have them;
- what happened, and when; and
- what you would like us to do to resolve it.
Use the email subject “Complaint” so it reaches the agency owner directly: email a complaint.
What happens next
- We acknowledge your complaint within two business days and tell you who is handling it.
- We look into it — reviewing your file and, where the issue involves an insurance company, contacting the carrier on your behalf.
- We respond in writing, normally within 15 business days, explaining what we found and what we will do. If we need more time, we will tell you why and when to expect an answer.
Making a complaint will never affect how we treat you or your policies.
If you are not satisfied
Many problems — for example a claim decision or a premium increase — are made by the insurance company. We will help you take these up with the carrier. You also have the right to contact your state’s insurance regulator at any time:
| State | Regulator | Phone | Online |
|---|---|---|---|
| New York | NY Department of Financial Services (DFS) | (800) 342-3736 | dfs.ny.gov/complaint |
| New Jersey | NJ Department of Banking and Insurance (DOBI) | (800) 446-7467 | nj.gov/dobi/consumer.htm |
| Connecticut | Connecticut Insurance Department | (800) 203-3447 | portal.ct.gov/cid/file-a-complaint |
Regulator contact details are provided for convenience and may change; please check the regulator’s website for the latest information.
Compliments and suggestions
We also love hearing what went well. If Pierre or our team helped you, tell us — and, with your permission, we may share your words on our website.